Journal Prompts: Joli

Support

We typically reply within 1-2 business days.

Need help with Joli? Check the questions below, or email us directly and we'll get back to you.

Where is my journal data stored?

Everything you write stays on your iPhone. There are no accounts and no cloud sync, so nobody but you can see your entries, including us.

I deleted the app. Can I get my entries back?

No. Because your entries never leave your device, there is no copy anywhere else to restore from. Deleting the app permanently deletes everything it stored. If you're planning to switch phones or reinstall the app, make sure not to delete it beforehand.

How do I restore my subscription on a new device?

Open the app and use the "Restore Purchases" option, signed in with the same Apple ID you used to subscribe. Your subscription is managed by Apple and is separate from your journal entries, so restoring it will not bring back entries from your old device.

How do I cancel or manage my subscription?

Subscriptions are managed through Apple, not inside the app. On your iPhone, go to Settings → [Your Name] → Subscriptions, select Journal Prompts: Joli, and make your changes there.

How do I delete all my data?

Open the app and go to Settings → Delete all my data. This immediately and permanently erases everything stored locally. This cannot be undone.

Does the app back up my entries anywhere?

No. There is no server-side backup. Your entries live only in the app's local storage on your device, protected by your iPhone's own security (passcode, Face ID, or Touch ID).

Still need help?

Email hello@rocketapps.dev with a description of the issue and, if relevant, your device model and iOS version. For subscription or billing issues, include the email address associated with your Apple ID if possible.

This page covers support for the Journal Prompts: Joli app. For privacy questions, see the Joli Privacy Policy.